Frequently Asked Questions

Here you will find the most frequently asked questions about YOU and our products.

General

Why did you call your product "YOU"?

YOU is universal and enables us to talk to the user directly. YOU addresses consumer’s needs for attractive, effective products, with their health, safety and well-being in their homes at the forefront of our thinking. So all you need is YOU!

Are YOU products food contact approved?

Yes, our Kitchen, All Purpose and Floor & Multi Surface cleaners are all food contact approved when used as instructed, just give the surface a little rinse with water after use.

Are YOU cleaners safe to use on all surfaces?

YOU cleaners are safe to use on most hard surfaces around the home. We do not recommend using the YOU Bathroom Cleaner on marble surfaces however due to the anti-limescale properties of the product. Also avoid using YOU products on brass, copper and polyamide surfaces. To be sure, as with most cleaning products, we would always suggest testing on a small inconspicuous area first. Not suitable for fabrics, carpet or upholstery.

Do not spray delicate surfaces or electrical items directly, apply using a cloth. Always consult the manufacturer of the item and adhere to their recommendations and guidelines.

What cleaning products do you recommend to use YOU cleaners with?

In order to get the best from each product, we suggest using them with the following cleaning products:

  • Window: dry microfibre cloth.
  • Kitchen: wet sponge to clean countertops (spray action) or to degrease pans (foam action). For a shiny, smear free finish use a dry microfibre cloth.
  • Bathroom: wet sponge or a dry microfibre cloth.
  • All Purpose: wet sponge or a dry microfibre cloth.

To find out more about microfibre cloths click here.

YOU cleaning sprays are approved by ‘Ecocert’, but what is it?

Ecocert is a natural and organic certification organisation, conducting inspections in over 80 countries, making it one of the largest natural and organic certification organisations in the world. Ecocert accreditation requires a stringent level of testing, so we are proud to associate this accreditation with our products.

Where can I buy YOU?

YOU products are available at Waitrose and Homebase stores throughout the UK and can also be purchased online from Ocado or through our own shop by clicking here.

Are YOU products tested on animals?

No, YOU is not tested on animals.

Do YOU products contain any dairy?

No, YOU products don’t contain any dairy. YOU does contain lactic acid, however this is from a natural, plant based source.

YOU All Purpose Cleaner removes 99.999% of bacteria, what does this mean?

It means that the cleaner removes 99.999% of the bacteria present on surfaces. YOU All Purpose Spray has been specifically tested and proven efficient against the following microorganisms:

  • Bacteria: staphylococcus aureus, pseudomonas aeruginosa, escherichia coli and enterococcus hirae
  • Yeast: candida albicans
  • Virus: influenza H1N1

Disinfecting power: Kills bacteria according to EN 1276 and EN13697 (5mins). Kills yeast according to EN1275 and EN13697 (5 mins). TP2/AL.

Bottles

What size are your bottles?

All YOU bottles are 500ml in volume.

How many times can I refill a YOU bottle?

We've carefully selected a high quality trigger that's guaranteed for 9,000 sprays. This means you can re-use your bottle up to 15 times!

What is the ‘flap’ at the end of the trigger for?

The bottle trigger has both a spray and a foam feature. Firstly, ensure the nozzle is in the spray position by turning it once anti-clockwise, then when the flap is open, the trigger produces a spray for general cleaning, but when the flap is closed it produces a foam, which is for use on tougher marks and stains.

Nozzle

Refills

What size are your refills?

All YOU refills are 12ml. One refill, when added to 500ml of water, results in one full bottle of YOU cleaning spray.

How do YOU refills work?

Refilling your YOU cleaner is so simple! Remove the trigger spray from the empty bottle and fill it with 500ml of water. Screw the refill onto the top of the bottle until the refill seal breaks and the liquid is released, then give the bottle a gentle shake. Replace the refill with the trigger spray and you are good to go! Still not quite sure? Click here to watch a video of our refill system in action!

Should you put the water in the bottle before or after the refill?

Either way works absolutely fine, but we would suggest putting the water in before the refill in order to prevent any foaming.

What are the actual ecological benefits of the refills then?

The innovative refill system for our spray cleaner range means that we can produce less packaging waste by refilling the bottle instead of throwing it away. In terms of physical packaging weight, our refills only contain 18g of packaging versus 58g for the bottle / trigger. So if the bottle is refilled 10 times for example, we use three times less packaging (in weight). The other key benefit is through transport, we can fit three times more refills on a pallet than bottles for example!

You say that your products are safe, so why are there warning pictograms on the refills?

Although YOU formulas contain 100% plant based active ingredients, there are symbols on the refills as concentrated natural formulations can be irritating (imagine if you got lemon juice in your eye for example!). It is unlikely consumers will come into contact with the formulation by screwing/unscrewing the refills however, as they are designed to discharge into a bottle only. Please note that once diluted, the formulas POSE NO RISK TO THE USER.

If the undiluted product does get in to your eye, rinse carefully with water for several minutes. Remove contact lenses if easy to do so and continue rinsing. Immediately call your local GP or Pharmacist. If the undiluted formula gets on your skin, wash with soap and water. Please note, the kitchen refill may cause a skin reaction.

Are YOU refills safe to keep around the house?

The patented and innovative YOU refills are specifically made to be opened only when they are screwed onto the YOU bottles. As with all cleaners we recommend you keep the products out of reach if you have ‘curious’ children or pets around!

Formulas

Are YOU products as efficient as well known traditional brands?

Of course! Efficiency is so important to us here at YOU. Our formulas have been tested by an independent laboratory against well-known brands and the results have shown that YOU cleaners are just as efficient!

Do you put the same formulas in each product?

Each YOU product is composed of different plant extracts and minerals for their specific cleaning power. Each formula is extremely technical and is the result of over 15 years research.

What is in each YOU formula?

Each YOU product is composed of different plant based extracts (plant, fruit, flowers), essential oils, renewable minerals and water.

Compositions include –

  • All Purpose Cleaner: Cleaner agents (surfactants) from wheat, coconut, rape, beetroot (etc.), plant based lactic acid, natural gum derived from sugar residues, essential oils. Natural perfume with hints of cloves.
  • Bathroom Cleaner: Citric acid (also found in citrus fruit) for its anti-limescale properties, cleaner agents (surfactants) from wheat, coconut, rape, beetroot (etc.), natural gum derived from sugar residues. Essential oils. Natural perfume with hints of bitter almond.
  • Kitchen Cleaner: Cleaner agents (surfactants) from wheat, coconut, rape, beetroot (etc.), plant based polycarboxylates (softeners for hard water), natural gum derived from sugar residues, essential oils, citral. Natural and fresh perfume with hints of bitter orange.
  • Window Cleaner: Cleaner agents (surfactants) from wheat, coconut, rape, beetroot (etc.), citric acid (also found in citrus fruit) and plant based lactic acid for brilliance, natural gum derived from sugar residues. Natural and fresh perfume with hints of citrus fruit, apple and bergamot orange.

Please use biocides safely and always read the label and product information before use.

Why is there a slight colouring to the YOU Kitchen liquid?

YOU Kitchen has a slight golden hue due to its plant-based degreasing formula.

What makes YOU different from other eco-brands?

All of the YOU products are made from 100% plant based active ingredients and biodegradable formulas. YOU also contains no synthetic fragrance.

Are YOU cleaners perfumed?

Yes, with essential oils which give YOU clean fresh fragrances! YOU does not contain any synthetic perfume.

Do YOU cleaners contain any allergens?

Yes they do. Our products contain essential oils, which are natural extracts from plants therefore they can naturally contain allergens. For example Citral, which can be found in fruits such as oranges, grapefruits, kiwis, blackcurrants, is used in our Kitchen cleaner, yet is classified by the regulatory bodies as an allergen.

Because there are many substances which can cause allergic reactions it is very difficult to list all the potential allergenic fragrances on the product label. As a consequence, the EU Regulation on Detergent (648/2004) imposes on the manufacturer to fully name on the packaging only the fragrances listed in the Annex III of the EU Regulation on Cosmetic (1223/2009). You can find below these allergens :

  • All Purpose : Eugenol, Limonene, Linalool
  • Kitchen : Citral, Limonene, Linalool, Geraniol
Please also note that our bathroom cleaner contains almond oil.

If you have any other allergies that you would like confirmation on however, please don’t hesitate to contact us.
Do your products contain palm oil?

YOU products contain raw materials derived from vegetal oil which may sometimes include a very weak concentration of palm oil. Any palm oil used is only provided from sources committed to the RSPO (Roundtable on Sustainable Palm Oil) association whose certification is a guarantee of durability and non-deforestation. Palm oil in itself is not actually considered a carcinogen, although some chemicals generated during the refining process are suspected to be. Our products use a refining process which does not generate such chemicals, this is how we can claim that our products do not contain any carcinogens.

Do your products contain almond oil?

Yes, the YOU Bathroom Cleaner does contain almond oil. The other cleaners in the range do not however.

Do your products contain orange oil?

No, none of the YOU cleaning sprays contain orange oil.

Do your products contain Methylisothiazolinone, Methylchloroisothiazolinone, Linalool or Propolis?

No, none of the YOU cleaning sprays contain Methylisothiazolinone, Methylchloroisothiazolinone or Propolos, however YOU Kitchen and YOU All Purpose do contain Linalool.

Do your products contain parabens?

No, YOU products do not contain parabens.

Do your products contain wheat based ingredients or gluten?

No wheat based ingredients or gluten are intentionally added to YOU products.

Do your products contain phosphates?

No phosphates are intentionally added to YOU products.

Do your products contain nuts?

Yes, YOU products may contain small traces of nuts. The Bathroom cleaner for example has a natural bitter almond fragrance.

Do your products contain lavender, pine or citronelle?

No, none of the YOU cleaning range contains lavender, pine or citronelle. However, as these are essential oils they are made up from many different substances, which could be included in another of our plant based ingredients. Please contact us if you or a family member have a particular allergy to a specific substance and we will get back to you as soon as possible to let you know if YOU products are safe for use in your home.

Do your products contain any carcinogens?

No, YOU products do not contain any carcinogens.

Do your products contain sodium lauryl sulfate (SLS) ?

Most of our YOU products do not contain sodium lauryl sulfate (SLS). The Bathroom Cleaner does contain a small amount of plant-based SLS to make it more efficient at tackling bathroom grime.

I need a full list of ingredients to check if YOU is safe for me and my family?

As our patented formulas have been carefully developed over 15 years of research, unfortunately we cannot disclose the exact compositions or ingredients that we use in our products. However we are always absolutely more than happy to answer your questions about YOU products here, so if you or a family member have particular allergies for example, then we will of course get back to you as soon as possible to let you know if YOU products are safe for use in your home.

Where can I find the product composition?

Click here to view the product composition.

Health & the Environment

How are YOU products ‘safe’?

Our revolutionary plant based formulas use only naturally sourced raw materials (unlike a large number of household cleaners) making them safe to keep around the home. So you can clean with peace of mind! However, we do advise anyone with allergies to read our labels as some essential oils can cause reactions.

Are YOU products safe for children?

As with all cleaners we recommend you keep the products out of reach if you have ‘curious’ children around! If YOU products are used to clean highchairs or toys make sure you give them a thorough rinse.

Are you products safe for pets?

As with all cleaners we recommend you keep the products out of reach if you have ‘curious’ pets around! If YOU products are used to clean cages or baskets make sure you give them a thorough rinse.

Are YOU products suitable for pregnant women?

Yes, there are no specific contraindications for pregnant women.

However, pregnancy is a special time when physiological changes happen. That's why we advise you to be very vigilant when using any detergent.

Are YOU cleaners suitable to use if you have a septic tank or a biological waste treatment system?

Yes, all of our YOU cleaners are.

YOU cleaners are 'dermatologically tested', what does that mean?

It means that YOU cleaners have been tested on volunteers by an independent dermatologist to gauge the irritation effect on skin. These tests have proven that YOU products are kind on skin.

Chemical cleaners can contain ingredients such as Alkylphenols, Alkyltin, Artifical Musks, Bisphenol A, Phenols and Phthalates, what about YOU?

No. YOU cleaners do not contain ANY of the above.

Are your products organic?

No, because the organic essential oils resource is scarce, uncertain and not compatible with today's mass market approach required for household products. The extraction process and hydro solubilisation of ingredients that YOU products use however, do not contain any traces of pesticides, chemical fertilizers or synthetic chemicals.

Are YOU formulas biodegradable?

Yes. YOU formulas are 100% biodegradable within 28 days.

Is YOU packaging recyclable and biodegradable?

Our bottles (including the trigger) and refills are recyclable. They are not biodegradable so we recommend that you recycle the packaging where facilities exist. Before recycling your bottle remember that you can refill it 10-15 times!

Do YOU products contribute to air pollution?

No. YOU products do not contain any ingredients that contaminate the air.

  • 100% plant based product which makes me confident I'm doing the best for my family and the environment.
    My concern was using hard water to refill might somehow lessen the products ability. Needless to say I was wrong!
  • Although its kind and gentle to me and my family, it’s tough on grime!
    The build up of scum and dirty marks in the bath have disappeared and it hardly needs any effort!
  • You will be amazed at the quality of the clean!
    It gives all the performance without those lingering chemical smells.
  • I love the fact I can now pick up some tiny refill bottles rather than carry home half the supermarket!
    Literally the best I've used!
  • I feel safe using it around the home and have recommended it to friends and family!
    Brilliant product! I use it all the time, It feels safe and has a pleasant chemical free smell too. Highly recommended!
  • It lifts all the soap scum and leaves me with a fabulously sparkly bathroom!
    I use it on all surfaces and to clean cupboards, appliances and tiles with brilliant results.